Prosegur Crypto Privacy Policy
This document regulates the privacy policy of the PROSEGUR CRYPTO website (hereinafter, the "Website").
1. Data Controller
1.1 Data of the Data Controller
PROSEGUR CRYPTO provides custody services for digital assets, as well as other custody asset management services (deposit/withdrawal, transfers, conversion with other assets, etc.). In addition, PROSEGUR CRYPTO offers gold token trading services. For your information, the company's identification data is collected below:
|
Company name: PROSEGUR CUSTODIA DE ACTIVOS DIGITALES, S.L. (hereinafter, “PROSEGUR CRYPTO”). NIF: B88610126 Adress: Calle Herberto Gut 12, 28007 Madrid (España) Contact: dpo@prosegur.com Data Protection Officer: You can contact the DPO of PROSEGUR CRYPTO at the email address dpo@prosegur.com |
Additionally, it is reported that PROSEGUR CRYPTO is an entity that is registered in the Registry of Electronic Wallet Custody Providers and in the Registry of Virtual Currency Exchange Service Providers for Fiat Currency of the Bank of Spain, with registration number D93.
1.2. Scope
This Privacy Policy regulates the processing of data carried out by PROSEGUR CRYPTO in relation to users of the PROSEGUR CRYPTO Website. The foregoing would include the processing of personal data of (i) suppliers and/or potential suppliers and (ii) customers and/or potential customers; who access or transmit information through the Website. Therefore, this privacy policy reflects the information regarding the processing with respect to the different categories of data subjects indicated.
2. Purposes and Legitimacy
You are informed that all the data that PROSEGUR CRYPTO requests or may request from you is necessary for the purposes described in this privacy policy and failure to provide them would make it impossible for you to contact you or manage the request you make to PROSEGUR. Likewise, PROSEGUR reserves the right not to respond to or process requests that do not include the data requested.
You guarantee the veracity of the personal data provided to PROSEGUR CRYPTO. PROSEGUR may periodically request you to review and update the personal data it holds about you.
On the Website you can find information that may be useful in order to find out about the services offered by PROSEGUR CRYPTO, as well as information related to the company. In this sense, PROSEGUR CRYPTO will only request and process the data necessary to be able to initiate and maintain a commercial and/or contractual relationship with you, provide you with the contracted service, and/or where appropriate, be able to offer you information about the company that is of interest to you, either as a customer, potential customer, supplier or potential supplier, or shareholder.
The different purposes for which your personal data are processed and the bases that legitimise the processing are described below, taking into account the different categories of data subjects mentioned:
2.1. In the event that you are a customer or potential customer of PROSEGUR
The different purposes for which your personal data are processed and the bases that legitimise the processing, if you are a customer or potential customer, are described below:
| Purpose | Legal basis |
|---|---|
| Manage the commercial relationship and respond to requests for information. | Execution of pre-contractual measures (Art. 6.1.b RGPD) |
| Formalize and manage the contractual relationship. | Performance of the contract (Art. 6.1.b RGPD) |
| Verify the identity of customers, beneficiaries and payers of transfers. |
Legitimate interest and compliance with legal obligation n (Art. 6 GDPR in relation to Article 8 of Law 10/2010, of 28 April, on the prevention of money laundering and terrorist financing.): due diligence measures for the prevention of money laundering and terrorist financing. Compliance with legal obligation (Art. 6 GDPR in relation to REGULATION (EU) 2023/1113 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 31 May 2023 on the information accompanying transfers of funds and certain crypto-assets and amending Directive (EU) 2015/849. |
| Send electronic commercial communications about similar products/services. | Legitimate interest (Art. 6.1.f GDPR): keep the customer informed. Right to object guaranteed. |
| Send commercial communications from third parties or non-contracted products. | Express consent (Art. 6.1.a GDPR) |
| Use instant messaging (e.g. WhatsApp) to schedule visits. | Legitimate interest (Art. 6.1.f GDPR): facilitate communication and planning. |
| Build profiles based on your data to personalize offers. | Legitimate interest (Art. 6.1.f GDPR). Automated decisions with legal effects are not made. |
2.2. In the case of suppliers or potential suppliers of PROSEGUR
| Purpose | Legal basis |
|---|---|
| Manage the commercial and contractual relationship with suppliers. | Performance of the contract or pre-contractual measures (Art. 6.1.b GDPR). |
| Verify the identity of suppliers. | Legitimate interest and compliance with legal obligation (Art. 6 GDPR in relation to Article 8 of Law 10/2010, of 28 April, on the prevention of money laundering and terrorist financing.): due diligence measures for the prevention of money laundering and terrorist financing. |
3. Recipients
The personal data that you provide to PROSEGUR CRYPTO may be communicated to the following categories of recipients:
- Third parties to whom PROSEGUR CRYPTO is obliged to transmit information, such as public authorities, law enforcement agencies, judges and courts, in order to comply with the requirements of said authorities and the applicable regulations, if applicable.
- Companies that are part of the PROSEGUR Group, in order to be able to properly manage their contractual relationship as a result of the centralisation of administrative and IT processes within the PROSEGUR Group.
- External third parties that provide services as processors, under contract and adequate guarantees.
We inform you that some of these third parties may have companies outside the European Union. In these cases, the Prosegur Group has drawn up and implemented the Binding Corporate Rules (BCR) to ensure that international data transfers between the different entities of the PROSEGUR Group are secure. You can access the Prosegur Group's NCVs by clicking here.
4. Data retention
The criteria that PROSEGUR uses to set the storage periods of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and normative guidelines, as well as the operational requirements of PROSEGUR related to the correct management of the relationship with its customers and/or potential customers.
Your data will not be kept for a period longer than ten years from the end of any possible contractual relationship between you and PROSEGUR CRYPTO, having set the previous storage period for the blocked data in accordance with commercial regulations, and more specifically based on the provisions of the Commercial Code. Notwithstanding the above, in the event that there is an ongoing procedural procedure in relation to you, your data may be kept for the additional time necessary until a final court decision is obtained. After this period has ended, your data will be deleted.
5. Your Data Protection Rights
You may contact PROSEGUR CRYPTO whenever you deem it necessary, and you may exercise your rights of access, rectification, deletion, limitation, opposition, as well as the right to portability of your data and not to be subject to automated decisions, by means of a request addressed to Prosegur Custodia de Activos Digitales, S.L. at Calle Herberto Gut 12, 28007 Madrid (Spain). or via the email address: protecciondedatos.cash@prosegur.com. Likewise, you are informed that you may revoke the consents granted whenever you wish, by contacting PROSEGUR CRYPTO at the address or email indicated above.
Finally, if you would like more information about your rights in terms of data protection or need to file a complaint, you may contact the corresponding Supervisory Authority in order to safeguard your rights.
© 2025 Prosegur Custodia de Activos Digitales, S.L. All rights reserved.
*In the event of any discrepancies between the Spanish and the English version, the Spanish version shall prevail.